More than two weeks after the launch of the federal health insurance exchanges, Americans shopping for health insurance are still experiencing website malfunctions.
The website's design and the volume of visitors have been pegged as the key issues at the core of the website problems.
"We won't stop improving HealthCare.gov until its doors are wide open, and at the end of the six-month open enrollment, millions of Americans gain affordable coverage," said HHS spokeswoman Joanne Peters.
Part of the problem with the federal exchange is that HHS had to wait until the states had all decided if they were going to have their exchanges before the federal government could build and test their program, said Mark Pauly, professor of health care management at the University of Pennsylvania, told USA Today.
Pauly said that if he were looking for insurance, he'd probably wait a while before heading for the website. For coverage to begin January 1, Americans must enroll before Dec. 15.
In the meantime, consumers looking to shop the Health Insurance Marketplace can do some research with the resources below.